General terms & conditions
We strive to provide our customers with the best possible service and deliver our products in a timely manner. However, it is important to note that the lead times provided are approximate and should be considered as estimates rather than guarantees. We understand that timely delivery is crucial for our customers, and we will make every effort to meet the estimated lead times. Factors such as availability of raw materials, production capacity, transportation logistics, and unforeseen circumstances may impact the actual delivery time. While we work diligently to minimize any delays, we cannot guarantee that the lead times will always be accurate. We encourage our customers to plan their projects accordingly and consider the estimated lead times as a guideline rather than a fixed timeline. It is advisable to allow for some flexibility when scheduling installations or construction projects that require our products. In the event of any significant changes or delays to the estimated lead times, we will make every effort to communicate with our customers promptly and provide updates on the status of their orders.
All sales are final. No returns, exchanges or credits. Deposits on any custom orders, including flooring, are non-refundable.
Caring for Your Old Wood Furniture
CLEANING
When cleaning your wood only use a white cloth with a little water. Use a dot of Dawn on your damp cloth if you have a more difficult spot. Do not use chemicals cleaners they will strip the finish and damage the wood.
PLACEMENT
Do not place your wood piece near heating or ac vents, and do not place in direct sunlight. Temperature fluctuations can cause wood to expand and shrink rapidly, causing damage to the finish and wood.
HUMIDITY
Keeping the moisture levels regulated in your home is the most important thing you can do to keep your wood piece happy and healthy. Wood is alive at the cellular level and the fibers expand and contract with the normal fluctuations in relative humidity. However, rapid changes in moisture levels cause the fibers to expand and contract quickly, which can result in cracks and warping. Most modern HVAC units keep a constant humidity level, however if you shut off the unit or your unit does not have a way of regulating the humidity levels, rapid fluctuations may occur particularly in the winter months. We sell a meter that will monitor your humidity levels, ideal levels are 45%-65%. If your HVAC unit is unable to regulate the humidity levels, then we suggest placing a small humidifier near your piece during the heating season.
Damage & Repairs
At Old Wood Delaware, we take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in construction, design and material is unwavering, and so is our commitment to our customers’ satisfaction. We will cover all material manufacturing defects within a 12 month period. "Are these cracks in my piece normal?" The answer is yes. Here at Old Wood Delaware, we think of them as wrinkles in a cotton shirt. It proves the timber is real. Reclaimed wood is a natural and imperfect material. Its personality lies in its complex grain and can be unpredictable. It is greatly affected by moisture, humidity, light exposure and fluctuation in temperature. Exposing the table to direct sunlight may cause the finish to fade or could even cause severe splits in the wood. Our time - honored construction techniques ensure this product's durability by allowing for the natural expansion and contraction that occurs in solid wood. Variations in rustic finishes, including worn edges, uneven planks, natural surface cracks, dents and nicks are not considered defects- but rather desired character traits that are inherent in reclaimed wood. Please maintain a suitable environment for your piece. If it is determined by Old Wood Delaware that the defect has been caused by misuse or exposure to unsuitable conditions Old Wood Delaware will repair the product, however, you will be billed for the expenses associated with pick up, shop time and redelivery. For the elimination of doubt, Old Wood does not cover issues related to cracking or swelling if it is determined that the product has been subject to prolonged exposure to unfit conditions. Unfit conditions are defined as relative humidity levels outside the range of 45%-60% and temperatures outside the range of 65-75 degrees.
For the avoidance of doubt the points below are not defined as a manufacturing defect:
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Any condition resulting from the incorrect or inadequate maintenance, cleaning, or care, or commercial use (including rental use).
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Any condition resulting from other than ordinary residential wear or from any use for which the product was not intended.
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The use of this product for rental use or for use in business or institutions or other heavy-duty applications.
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The matching of color, grain or texture of wood.
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Customer Modifications of any kind.
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Surface cracks, chips or splits that do not affect the structural integrity of the item. For the avoidance of doubt cracks under 1/8thof an inch that develop are not considered structural damage. Minor cracks and chips in the finish are not considered manufacturing defects.
DELIVERY
Old Wood Delaware provides regional white glove delivery service, which means that our shippers will carry the furniture into any room of your home on the first floor and will assemble the furniture. All deliveries are subject to a delivery fee that will be calculated based on mileage and the number of pieces delivered.
We will cover any damages to merchandise and property associated with transit and delivery errors that are within Old Wood Delaware’s control. However, we will not cover any damages to furniture or property for pieces delivered that do not have an adequate and reasonable amount of space to enter the home through a valid entry way (I.E. we will not deliver furniture through windows).